The Terms and Conditions apply to any client that has purchased a product or service from C.O.B.R.A. Self Defense Alberta.

1. All participants in C.O.B.R.A. Self Defense courses and programs will be required to read, and acknowledge understanding of, a waiver prior to attending the course or program.
2. The programs and courses offered by C.O.B.R.A. Self Defense Alberta are often physical in nature and require class participation.  All participants are asked to work to their level of fitness and advise the instructors of any pre-existing conditions or injuries that may impede their abilities.
3. In the event that any participant is injured during the course of an event they are expected to immediately advise the instructor of their injury so a proper course of action can be determined.
4. Refunds will be offered for C.O.B.R.A. Self Defense courses and programs when the program is cancelled by C.O.B.R.A. Self Defense Alberta.
5. Refunds will not be offered for C.O.B.R.A. Self Defense courses and programs when the client chooses to cancel their enrollment or is otherwise unable to attend.  These courses are often dependent upon the number of registrations and as such we strongly encourage clients to commit to attending once they are registered.
6. If a client of C.O.B.R.A. Self Defense Alberta is forced to miss a course or program a credit may be issued towards a future course or program.  These situations will be evaluated on a case by case basis.  Credits absolutely will not be issued if the participant provides less than 48 hours notice of their inability to attend the course.  If a credit is issued it must be used within 1 calendar year of its issuance.  C.O.B.R.A. Self Defense Alberta will maintain a record of such credits and the client can contact C.O.B.R.A. Self Defense Alberta when they are interested in utilizing their credit.
7. Refunds may be issued if the client has purchased a physical item and it has been determined to be defective.  Refunds will be issued when the item has been returned to C.O.B.R.A. Self Defense Alberta and the defectiveness has been verified.  The client will be responsible for the shipping costs to return the item to C.O.B.R.A. Self Defense Alberta.
8. Information regarding payment methods gathered during the checkout process is never stored by C.O.B.R.A. Self Defense Alberta.  This information is used by WooCommerce and Stripe Payments in order to process the order and is never collected, viewed, or stored by C.O.B.R.A. Self Defense Alberta.
9. C.O.B.R.A. Self Defense Alberta reserves the right to remove any participant, without refund, from any program should that participant engage in behavior or conduct that is detrimental to the program, derogatory to the instructor or any other participants, or unsafe in any manner.  If a participant is removed from the program they will be required to leave the training session immediately.